Terms of Service

These Terms of Service form a binding agreement between ACE Financials Technology ("we," "us," "our") and the entity or individual ("you," "Customer") accessing or using the A2 GTM platform and related services (the "Service"). By signing up, clicking "I agree," or using the Service, you accept these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

1. Acceptance and Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Service. The Service is intended for business use; you may not use it for personal, household, or non-commercial purposes. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Account Responsibilities

• You will provide accurate registration information and keep it current.
• You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account.
• You will notify us immediately at [email protected] of any unauthorized access or other suspected security breach.
• You are responsible for the acts and omissions of your authorized users and for ensuring they comply with these Terms.

3. Acceptable Use

You will not, and will not allow any third party to:

• Use the Service to send spam, unsolicited communications, or content that violates the recipient platform's terms (including the CAN-SPAM Act, TCPA, GDPR's e-Privacy directive, and similar laws in your jurisdiction).
• Use the Service to harass, threaten, defame, or violate the rights of any person.
• Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure; probe, scan, or test the vulnerability of the Service except under a coordinated disclosure described in our Data Security page.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the limited extent applicable law expressly permits.
• Use the Service to train, develop, or improve any artificial intelligence or machine-learning model that competes with A2 GTM.
• Scrape, crawl, or extract data from the Service except through documented APIs and within published rate limits.
• Use the Service to violate the terms of any third-party platform you connect (Google, Meta, TikTok, LinkedIn, etc.) or to take actions on those platforms that you are not authorized to take.
• Use the Service to process content that is unlawful, infringing, harmful to minors, or that you do not have rights to upload.
• Resell, sublicense, time-share, or rent the Service to a third party without our written consent.

We may suspend access immediately, without notice, where we have a reasonable belief that continued access poses a security, legal, or third-party-platform risk. We will restore access promptly once the issue is resolved.

4. Fees, Billing, and Taxes

• Fees, plan limits, and overage rates are described on the pricing page or your order form. Fees are billed in advance for the subscription term selected (monthly or annual).
• Card payments are processed by Stripe. By providing payment information, you authorize us (or our processor) to charge your payment method for amounts due.
• Subscriptions auto-renew at the then-current rate unless cancelled before the renewal date in your account Settings.
• Fees are exclusive of taxes. You are responsible for all sales, use, value-added, and similar taxes other than taxes on our net income.
• Past-due amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend the Service if any undisputed amount remains unpaid 15 days after notice.

5. Trial and Refund

If we offer a free trial, the trial period and any usage limits will be described at signup. We may discontinue or modify the trial at any time. Refunds are governed by our Refund Policy.

6. Third-Party Platforms and Customer Data

• The Service depends on integrations with third-party platforms (Google, Meta, TikTok, LinkedIn, Stripe, SendGrid, Twilio, etc.). Your use of those platforms is governed by their own terms; we are not responsible for their availability, accuracy, or actions.
• By connecting a third-party account, you authorize A2 GTM to access and act on data from that platform within the scopes you grant.
• Customer Data ownership. You retain all rights, title, and interest in the data you submit to the Service, including campaign content, prospect lists, and any output the Service generates from your inputs. You grant us a worldwide, non-exclusive, royalty-free license to host, process, and transmit Customer Data only as necessary to provide the Service and comply with law.
• No model training on Customer Data. We will not use your Customer Data to train generalized AI/ML models. Tenant-specific learning, if you opt in, stays within your tenant — see our Privacy Policy, Section 5.
• You represent and warrant that you have all necessary rights, consents, and authorizations to provide the Customer Data to us and to allow us to process it as described.

7. Intellectual Property

• The Service, including all software, designs, branding, documentation, and underlying technology, is owned by ACE Financials Technology and our licensors and is protected by intellectual-property laws. Except for the limited rights granted in these Terms, we reserve all rights.
• You may submit feedback, suggestions, or feature requests. You grant us a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.
• Our trademarks (including "A2 GTM" and the A2 GTM logo) may not be used without our prior written consent.

8. Confidentiality

Each party will protect the other's Confidential Information using at least the same degree of care it uses to protect its own (and not less than reasonable care). Confidential Information does not include information that (a) was already known to the receiving party without confidentiality obligation, (b) is or becomes public through no fault of the receiving party, (c) was independently developed without use of the disclosing party's information, or (d) was lawfully received from a third party without restriction. Either party may disclose Confidential Information if required by law, provided it gives prompt notice (where legally permitted) so the other party may seek protective relief.

9. Warranty Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, ACE Financials Technology disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements.

The Service uses generative AI. Outputs may be inaccurate, biased, or unsuitable for your use case. You are responsible for reviewing AI-generated content before relying on or publishing it. Marketing performance is influenced by many factors outside our control, and we make no guarantee of specific results.

10. Limitation of Liability

To the maximum extent permitted by law, in no event will either party be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.

Each party's aggregate liability arising out of or related to these Terms or the Service will not exceed the fees you paid us in the 12 months preceding the event giving rise to the claim.

The limitations in this Section 10 do not apply to (a) your payment obligations, (b) breaches of confidentiality, (c) indemnification obligations, (d) infringement of the other party's intellectual property, or (e) any liability that cannot be limited by applicable law.

11. Indemnification

By you. You will defend, indemnify, and hold harmless ACE Financials Technology, its affiliates, and their respective officers, directors, employees, and agents from and against any claim, loss, damage, liability, and expense (including reasonable attorneys' fees) arising out of or relating to (a) Customer Data, including any claim that Customer Data infringes a third party's rights or violates a third-party platform's terms; (b) your use of the Service in breach of these Terms; (c) your use of third-party platforms; or (d) your violation of any law.

By us. We will defend you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes that third party's U.S. patent, copyright, or trademark, and we will pay damages finally awarded against you (or settled by us) in such a claim. This obligation does not apply to claims arising from (i) Customer Data, (ii) modifications you make, (iii) combination of the Service with anything not provided by us, or (iv) use of the Service after we have notified you to discontinue use.

The indemnified party must (a) promptly notify the indemnifying party of the claim, (b) give the indemnifying party sole control of the defense and settlement (provided no settlement may impose obligation on the indemnified party without consent), and (c) provide reasonable cooperation.

12. Term, Suspension, and Termination

• These Terms apply for as long as you have an active account and survive afterward as to provisions that by their nature should survive (intellectual property, confidentiality, indemnification, limitation of liability, governing law, and dispute resolution).
• You may cancel at any time from Settings. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except as described in our Refund Policy or as required by law.
• We may terminate immediately for material breach not cured within 15 days of notice, for non-payment past 30 days, or where required by law or third-party-platform demands. We may terminate for convenience on 60 days' written notice, in which case we will refund any prepaid, unused fees.
• On termination we will, on request, make Customer Data available for export for 30 days, after which we will delete it as described in our Privacy Policy, Section 7.

13. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Dispute Resolution and Arbitration

Informal resolution. Before filing a claim, the parties will attempt in good faith to resolve any dispute by negotiation, beginning with written notice to [email protected]. If the dispute is not resolved within 30 days, either party may proceed as set out below.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator and held in Pasco County, Florida, or by videoconference. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. Each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring an action in court (a) for injunctive or equitable relief to protect intellectual property or confidentiality, or (b) in small-claims court for claims that qualify, so long as the action is brought solely in an individual (non-class) capacity.

Opt out. You may opt out of this arbitration provision by sending written notice to [email protected] within 30 days of first accepting these Terms.

15. Modifications

We may update these Terms from time to time. For material changes, we will notify the email associated with your account at least 30 days before the change takes effect. Your continued use of the Service after the effective date of a change constitutes acceptance. If you do not agree with a change, you may cancel your account before the effective date and receive a pro-rata refund of any prepaid, unused fees.

16. General

• Entire agreement. These Terms (together with any order form, our Privacy Policy, and any policies referenced in the Service) constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements regarding the same subject.
• Assignment. You may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets, provided the successor agrees to be bound. We may assign without consent in connection with a corporate transaction.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in effect.
• No waiver. Failure to enforce a right is not a waiver of that right.
• Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including acts of God, war, civil unrest, labor disputes, or third-party-platform outages.
• Notices to us. Send notices to ACE Financials Technology, 2647 Narnia Way, Suite 101, Land O Lakes, FL 34638, with a copy to [email protected].
• Notices to you. We may give notice by email to your account address or by posting in the Service.
• Independent contractors. The parties are independent contractors. These Terms do not create any partnership, agency, or employment relationship.

17. Contact

ACE Financials Technology (operating A2 GTM)
2647 Narnia Way, Suite 101
Land O Lakes, FL 34638
United States

Legal: [email protected]
Privacy: [email protected]
Security: [email protected]